Sleeper Media Terms & Conditions

Magazine Subscriptions:

Your subscription will start with the next available issue. The subscriber has the right to cancel their subscription within seven days of receiving the first magazine.
Our refund policy is to refund on unmailed issues only. Our subscriptions department can be contacted by email enquiry@sleeper.media

Sleeper Media may from time to time send updates about other relevant products and services. By providing your email address you consent to being contacted by email for direct marketing purposes by Sleeper Media.

If you have any questions or wish to unsubscribe from Sleeper Media please write to The Marketing & Database Manager, Sleeper Media Ltd, Strawberry Studios, Watson Square, Stockport, SK1 3AZ, Tel: 0161 476 5580 Fax: 0161 476 0456 Email enquiry@sleeper.media

To view our full Privacy Policy please visit www.sleepermedia.com


Subscription FAQs

Is it safe to purchase subscriptions online with my credit card?
Yes, as long as your current browser supports secure credit card transactions.

Will my subscription be taken in local currency or pounds sterling?
All subscription prices are shown in pounds sterling. For overseas orders, the price you pay will be dependent on the exchange rate of your credit card company and may fluctuate. There is no VAT payable on magazine subscriptions. All subscription payments will be taken in pounds sterling only.

When will I receive my start issue when I first subscribe?
Your subscription will start with the next available issue subject to our publishing calendar.  For first time subscribers we aim to post out our current issue if this is available – otherwise your subscription will start with the next issue to be published.  For renewal orders we aim to provide a continuous service so your first issue of your renewal will follow the last issue of your old subscription.  If you have a particular requirement please specify on your order form or by emailing us at enquiry@sleeper.media and our Subscriptions Department will be happy to help.

Will you confirm acceptance of my subscription order?
Yes. Within 14 days of receiving your order we will write to you to confirm whether or not we accept it. This written confirmation will include the following details

  • Magazine subscribed to
  • Length of subscription and corresponding payment method
  • Your personal details and delivery address for the magazines
  • Cover date of first and last issues
  • Your personal subscriber number, which should be quoted in any correspondence
  • Contact details for our Subscriptions Department

Should you have not received your acknowledgement after 14 days, please contact our Subscriptions Department, enquiry@sleeper.media

If there is a problem with your subscription order we will also contact you within 14 days.

Can I order a single or back issue?
Subject to availability, you can order single and back issues via the online store at www.sleeper.media

Where will I find my subscriber number?
Your subscriber number is printed on the envelope that contains your magazine. You will also find it at the top corner of your renewal letters and in any correspondence you receive from our Subscriptions Department. Alternatively you can email us to find out your customer number – enquiry@sleeper.media

How do I change my address details if I am a paid subscriber?
Please email us at enquiry@sleeper.media with your subscriber number and your old and new address.

What should I do if an issue is delivered in a damaged condition?
Please email us at enquiry@sleeper.media and we will arrange for a replacement copy to be sent to you.

What do I do if the issue doesn’t arrive?
Please email us at enquiry@sleeper.media and we will arrange for a replacement copy to be sent to you if the issues have already been sent from our printers.

If I cancel my subscription will I get a refund?
Customer satisfaction is our top priority. Our refund policy is clear – within 7 days of receiving your first issue you have the right to a refund on all unmailed issues you have pre-paid for.  Just contact our Subscriptions Department at enquiry@sleeper.media

How will I know when my paid subscription expires?
You will receive four reminders before the end of your subscription term.

The first letter will be sent three months before the end of your subscription. The second one will arrive around the time when you have 2 months left, with the renewal letters carrying on until you receive the final reminder around the time of your final issue.

Hopefully one of these will jog your memory to renew and they all contain a renewal form for you to complete and post back to us. You can also renew online or by fax or telephone.

Why does Sleeper Media send me renewal notices before my subscription has expired?
Renewal notices are sent out well in advance so that our customers do not experience a break in service. Your last issue number is clearly written on the renewal notice and your renewal will start with the subsequent issue number.

I have paid my subscription renewal but have still received a renewal notice?
It is sometimes possible that your payment could cross in the post with our renewal notices. However if you receive a renewal notice more than two weeks after you’ve sent in your payment it may mean that we have not received your payment. It may also mean that your card or cheque has not cleared.

In either case please contact our Subscriptions Department via email enquiry@sleeper.media

What do you do with my personal information?
We will use your personal details to process your order. The subscription forms will ask if you would like to receive special offers or new products/services that may be of interest from Mondiale Publishing and from other carefully selected companies. If you prefer to receive no further information apart from your subscription details, you may select this option. If you are in doubt about the permissions on your personal details, please contact us via email enquiry@sleeper.media. Our full privacy policy can be found here.

Events:

AHEAD Awards Table & Ticket Sales Terms and Conditions:

Payment

Please note that payment of all fees must be made in full and in cleared funds within 30 days of invoicing. If you register less than 30 days prior to the first day of an event, then payment of all fees must be made in full and in cleared funds prior to attending the event. Sleeper Media (Sleeper) reserves the right to cancel any registration without warning at any time prior to the start of the event if all fees due have not been paid by the relevant time. In the event that Sleeper does not exercise its rights of cancellation prior to the event, table hosts whose fees have not been paid by the start of the event shall be required to pay on-site.

In the event of cancellation by Sleeper for non-payment, the cancellation charges set out in the Cancellation Policy below shall apply.

Payment can be made using one of the following methods:

Cheque – made payable to Sleeper Media in Pounds Sterling and posted to Sleeper Media, Waterloo Place, Watson Square, Stockport, SK1 3AZ

Bank transfer payable to:

Bank of Scotland, 33 Old Broad Street, London

Please include your name, invoice number, and event you are attending when making payment.

  • £ Sterling – Payments to Sleeper Media: Account Number: 06970574, Sort Code: 12-08-95, Swift: BOFSGB21256 IBAN: GB27 BOFS 1208 9506 9705 74
  • Credit or debit card payments can be made by contacting our accounts department on +44 (0) 161 476 5580
  • Cash – in special circumstances and with the prior written agreement of Sleeper, by cash on arrival at the event.

VAT

If the event is held in the UK Value Added Tax (VAT) is payable by all delegates whether from UK, Mainland Europe or overseas, except where they produce in advance to Sleeper a valid VAT exemption certificate.

For events outside of the UK, VAT is only payable by delegates registered in the UK for tax purposes.

Where VAT is applicable it is shown and calculated at the then current standard rate. If the rate is altered as a result of government legislation charges may be adjusted accordingly. A VAT invoice/receipt will be issued to those indicating that this is required on the registration form.

Sleeper Media’s VAT registration number is GB922765218

Cancellation Policy

All cancellations, by individuals or groups, must be given in writing to Sleeper. Email shall not be sufficient for these purposes.

The following cancellation charges shall apply (unless otherwise indicated on the event website):

  • if the written cancellation is received by Sleeper at least six weeks prior to the first day of the event, a full credit/refund will be issued
  • if the written cancellation is received by Sleeper less than six weeks, but at least three weeks, prior to the first day of the event, a full credit/refund minus a 20% administrative charge will be issued
  • if the written cancellation is received by Sleeper less than three weeks prior to the first day of the event, or you do not attend the event, no refund will be issued

Event Cancellation

Sleeper reserves the right to cancel any event at any time and at its sole discretion. In the event of such a cancellation, Sleeper will refund any fees paid, direct to the host company upon proof of purchase, and this refund shall be the full extent of the Sleeper’s liability to the delegate arising out of such cancellation.

In the event of cancellation, Sleeper will use reasonable endeavours to alert those who have booked to attend the event or purchased tickets and details of any cancellation will be posted on the appropriate event website.

Delegates are responsible for checking this information prior to the event.

Programme Changes

Sleeper reserves the right to make alterations to the programme, date and/or venue at any time without prior notice.

Liability

Host companies are required to comply with the rules and regulations governing the applicable venue and/or accommodation. The attendees shall insure and keep insured any property they bring onto the venue and/or the accommodation, and any such property is brought onto, or left, at the venue and/or the accommodation at their own risk.

Subject to the other provisions of this section (Liability), Sleeper shall only be liable to delegates for proven direct losses suffered due to the negligent acts or omissions of Sleeper and Sleeper’s liability for these proven direct losses is limited in total to the amount paid by the delegate to Sleeper for the relevant event. Sleeper expressly excludes any liability for any property damage or loss incurred at any time during the event. Sleeper shall not be liable (whether such liability arises due to negligence, breach of contract, misrepresentation, or otherwise) for any direct losses or damages not stated above or for any indirect or consequential losses or damages howsoever arising. This shall include, but not be limited to, (and whether direct, indirect or consequential) loss of use or any profit, business, or data or any loss of use or damage suffered by any delegate as a result of an action brought by a third party, even if such loss was reasonably foreseeable or Sleeper had been advised of the possibility of the delegate incurring the same.

Nothing in these terms and conditions is intended to limit or exclude any liability which Sleeper is not able to limit or exclude by law including, but not limited to, liability for any fraudulent misrepresentation and/or for any death or personal injury caused by its negligence.

The host company shall indemnify Sleeper, and keep Sleeper indemnified, for any costs, losses, or damages that Sleeper pays to the venue, accommodation or any other supplier connected to the event following (i) any breach by the any of their attendees of the relevant rules and regulations relating to the venue or accommodation; (ii) any damage done to that venue or accommodation or any equipment thereon by any of their attendees, including, but not limited to, any equipment provided for the event; and (iii) any injury suffered by any person, animal or item caused by or in consequence of any act or omission of any of their attendees.

Host companies must put in place appropriate insurance to cover any costs, liabilities or other losses that they may suffer or incur arising out of these terms and conditions (including the indemnity above), any cancellation of any event for any reason or arising out of their inability to attend the event for any reason (including any reason beyond their control). Host companies acknowledge that Sleeper shall not be liable for any costs or losses arising due to such cancellation or inability to attend, save to the extent expressly set out in these terms and conditions, and therefore it is their responsibility to ensure they have appropriate insurance.

Non Discrimination Policy

Sleeper will use its reasonable endeavours to comply with all UK and European laws applicable in relation to discrimination on any grounds.

Accordingly, Sleeper is committed to providing equality of opportunity and fair treatment for all. Sleeper will not intentionally discriminate on the basis of gender, age, marital status, sexual orientation, ethnic origin, religion, culture or disability in dealing with the attendees.

Data Protection

The information given to Sleeper by the attendees will be recorded in Sleeper’s databases and will be used for marketing, administration and promotional purposes.

Sleeper may also share this information with its event sponsors and its group companies in order for them to contact the attendees about other products and services which may be of interest to them.

Sleeper may also share this information with providers of services relating to the event (e.g. venues and hotels) for purposes of fulfilling your booking.

These providers, group companies and sponsors may not be located in the European Economic Area, and you expressly agree to the transfer of your information to these persons.

If you do not wish to receive further correspondence from Sleeper which does not relate to the event then please email subscriptions@mondiale.co.uk.

Unless Sleeper receives an explicit written request in advance from an attendee confirming that they do not want to share their information, a list of all attendees and their affiliated institutions will be included in the programme and table plan on the night.

Sleeper is not responsible for the acts or omissions of any third party to whom it is entitled to pass attendees’ information under this section.

In addition, you acknowledge that Sleeper and/or its representatives and/or any delegate and/or attendee at the event may take photographs and/or video footage of all or part of it.

Sleeper may then include any of these photographs and/or video footage on any of its websites and/or other promotional materials, at its discretion; unless it receives an explicit written request from you confirming that you do not want Sleeper to use any images identifying you.

Hosts are responsible for making sure that their guests are aware of the above conditions and their right to withdraw in writing.

You are also referred to our privacy policy on the Mondiale Publishing website which forms part of these terms and conditions.

Governing Law

These terms and conditions are governed by English Law and the Courts of England and Wales shall have exclusive jurisdiction to determine any disputes which may arise under them.

Should you require clarification on any aspect of the event or these terms and conditions please contact us at:

Sleeper Media, Waterloo Place, Watson Square, Stockport, SK1 3AZ, Tel: +44 (0)161 476 8390 Email: enquiry@sleeper.media


Conference Registration Terms and Conditions (including Sleepover):

Payment

Please note that payment of all fees must be made in full and in cleared funds within 30 days of the submission of your acceptance. If you register less than 30 days prior to the first day of an event, then payment of all fees must be made in full and in cleared funds prior to attending the event.  Sleeper Media reserves the right to cancel any registration without warning at any time prior to the start of the event if all fees due have not been paid by the relevant time. In the event that Sleeper does not exercise its rights of cancellation prior to the event, delegates whose fees have not been paid by the start of the event shall be required to pay on-site.

In the event of cancellation by Sleeper for non-payment, the cancellation charges set out in the Cancellation Policy below shall apply.

Payment can be made using one of the following methods:

  • Cheque – made payable to Sleeper Media in Pounds Sterling and posted to Sleeper Media, Strawberry Studios, Stockport, SK1 3AZ
  • Bank transfer payable to: Bank of Scotland, 33 Old Broad Street, London

Please include your name, invoice number and event you are attending when making payment.

£ Sterling – Payments to Sleeper Magazine: Account Number: 06970574, Sort Code: 12-08-95, Swift: BOFSGB21256 IBAN:  GB27 BOFS 1208 9506 9705 74

$ US Dollars – Payments to Mondiale Media Ltd: Account Number: 12196387 Sort Code: 12-08-95 IBAN: GB52 BOFS 1208 9512 1963 87 BIC: BOFSGB21256

  • Credit or debit card payments can be made online or by contacting our accounts department on +44 (0) 161 476 5580.
  • Cash – in special circumstances and with the prior written agreement of Sleeper, by cash on arrival at the event.

Substitutions may be made at any time. If you wish to substitute a delegate, please contact Sleeper at the earliest opportunity.

Taxes

If the event is held in the UK Value Added Tax (VAT) is payable by all delegates whether from UK, Mainland Europe or overseas, except where they produce in advance to Sleeper a valid VAT exemption certificate.

For events outside of the UK, VAT is only payable by delegates registered in the UK for tax purposes.

Where VAT is applicable it is shown and calculated at the then current standard rate. If the rate is altered as a result of government legislation, charges may be adjusted accordingly. Sleeper Media’s VAT registration number is GB922765218

Cancellation Policy

All cancellations, by individuals or groups, must be given in writing to Sleeper. Email shall not be sufficient for these purposes.

For events that are held over multiple days, the following cancellation charges shall apply (unless otherwise indicated on the event website):

  • if the written cancellation is received by Sleeper at least six weeks prior to the first day of the event, a full credit/refund will be issued
  • if the written cancellation is received by Sleeper less than six weeks, but at least three weeks, prior to the first day of the event, a full credit/refund minus a 20% administrative charge will be issued
  • if the written cancellation is received by Sleeper less than three weeks prior to the first day of the event, or you do not attend the event, no refund will be issued

Event Cancellation

Sleeper reserves the right to cancel any event at any time and at its sole discretion. In the event of such a cancellation, Sleeper will refund any registration fees paid, direct to the delegate and this refund shall be the full extent of the Sleeper’s liability to the delegate arising out of such cancellation. In the event of cancellation, Sleeper will use reasonable endeavours to alert those who have booked to attend the event or purchased tickets and details of any cancellation will be posted on the appropriate event website. Delegates are responsible for checking this information prior to the event.

Programme Changes

Sleeper reserves the right to make alterations to the programme, date and/or venue at any time without prior notice.

Liability

Delegates are required to comply with the rules and regulations governing the applicable venue and/or accommodation. The delegates shall insure and keep insured any property they bring onto the venue and/or the accommodation, and any such property is brought onto, or left, at the venue and/or the accommodation at their own risk.

Subject to the other provisions of this section (Liability), Sleeper shall only be liable to delegates for proven direct losses suffered due to the negligent acts or omissions of Sleeper and Sleeper’s liability for these proven direct losses is limited in total to the amount paid by the delegate to Sleeper for the relevant event. Sleeper expressly excludes any liability for any property damage or loss incurred at any time during the event. Sleeper shall not be liable (whether such liability arises due to negligence, breach of contract, misrepresentation, or otherwise) for any direct losses or damages not stated above or for any indirect or consequential losses or damages howsoever arising. This shall include, but not be limited to, (and whether direct, indirect or consequential) loss of use or any profit, business, or data or any loss of use or damage suffered by any delegate as a result of an action brought by a third party, even if such loss was reasonably foreseeable or Sleeper had been advised of the possibility of the delegate incurring the same.

Nothing in these terms and conditions is intended to limit or exclude any liability which Sleeper is not able to limit or exclude by law including, but not limited to, liability for any fraudulent misrepresentation and/or for any death or personal injury caused by its negligence.

The delegates shall indemnify Sleeper, and keep Sleeper indemnified, for any costs, losses, or damages that Sleeper pays to the venue, accommodation or any other supplier connected to the event following (i) any breach by the any of the delegates of the relevant rules and regulations relating to the venue or accommodation; (ii) any damage done to that venue or accommodation or any equipment thereon by any of the delegates, including, but not limited to, any equipment provided for the event; and (iii) any injury suffered by any person, animal or item caused by or in consequence of any act or omission of any of the delegates.

Delegates must put in place appropriate insurance to cover any costs, liabilities or other losses that they may suffer or incur arising out of these terms and conditions (including the indemnity above), any cancellation of any event for any reason or arising out of their inability to attend the event for any reason (including any reason beyond their control). Delegates acknowledge that Sleeper shall not be liable for any costs or losses arising due to such cancellation or inability to attend, save to the extent expressly set out in these terms and conditions, and therefore it is their responsibility to ensure they have appropriate insurance.

Non-Discrimination Policy

Sleeper will use its reasonable endeavours to comply with all UK and European laws applicable in relation to discrimination on any grounds. Accordingly, Sleeper is committed to providing equality of opportunity and fair treatment for all. Sleeper will not intentionally discriminate on the basis of gender, age, marital status, sexual orientation, ethnic origin, religion, culture or disability in dealing with the delegates.

Data Protection

The information given to Sleeper by the delegates will be recorded in Sleeper’s databases and will be used for marketing, administration and promotional purposes. Sleeper may also share this information with its event sponsors and its group companies in order for them to contact the delegates about other products and services which may be of interest to the delegates. Sleeper may also share this information with providers of services relating to the event (e.g. venues and hotels) for purposes of fulfilling your booking. These providers, group companies and sponsors may not be located in the European Economic Area and you expressly agree to the transfer of your information to these persons. If you do not wish to receive further correspondence from Sleeper which does not relate to the event then please email a.wright@mondiale.co.uk. Sleeper is not responsible for the acts or omissions of any third party to whom it is entitled to pass delegates’ information under this section.

Unless Sleeper receives an explicit written request in advance from a delegate confirming that they do not want to share their contact information, a list of all delegates, their affiliation institutions and Email addresses may be included in the delegate packs and on lists of delegates. In addition, you acknowledge that Sleeper and/or its representatives and/or any delegate and/or attendee at the event may take photographs and/or video footage of all or part of it. Sleeper may then include any of these photographs and/or video footage on any of its websites and/or other promotional materials, at its discretion; unless it receives an explicit written request from you confirming that you do not want Sleeper to use any images identifying you. You are also referred to our privacy policy on the Mondiale Publishing website which forms part of these terms and conditions.

Governing Law

These terms and conditions are governed by English Law and the Courts of England and Wales shall have exclusive jurisdiction to determine any disputes which may arise under them.

Should you require clarification on any aspect of an event or these terms and conditions please contact us at:

Sleeper Media, Strawberry Studios, Stockport, SK1 3AZ,

Tel: +44 (0)161 476 5580, Fax: +44 (0)161 476 0456, Email: enquiry@sleeper.media